Customer Success Manager - Events Services

About the role

Huzzle connects B2B sales professionals with global companies in the UK, US, Canada, Europe and Australia. As a Customer Success Manager for Events Services, you will be the main architect of the customer journey, driving adoption, loyalty and advocacy. The role is full-time and fully remote, with ongoing support from Huzzle before and after placement.

Key responsibilities

• Lead new customers through a seamless onboarding, ensuring 100% completion of milestones within the first 30 days.
• Build tailored success plans for key accounts so 80% of customers hit critical milestones within 90 days.
• Act as product expert, enabling at least 90% of customers to use key platform features.
• Identify upsell and expansion opportunities to reach a monthly net revenue retention of 9.2% or higher.
• Resolve escalated tickets within 48 hours and maintain a monthly retention rate of 99.6% or higher.
• Secure at least three customer reviews per month and draft monthly case studies.
• Turn customer feedback into actionable insights for the product team.

Required profile

• 1+ year of experience in sales, customer success, account management or client services in a SaaS environment.
• Proven track record of building B2B relationships and managing a diverse account portfolio.
• Ownership mentality, proactive problem solving and project management.
• Data-driven mindset with experience tracking KPIs and using analytics.
• Excellent verbal and written communication and deep empathy for the customer experience.

Required skills

• Technical proficiency: able to master complex software and explain it simply to non-technical users.
• Nice to have: CRM tools such as Salesforce or HubSpot, and platforms such as Gainsight or ChurnZero.

What we offer

• Fully remote work with international teams.
• Career growth in SaaS and B2B services.
• A peer community of sales professionals.
• Ongoing guidance from Huzzle before and after placement.
• Tailored compensation depending on client and candidate preference.