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This job expired on 18/07/2026. It no longer accepts applications.
Customer Service Specialist (On‑Site, Maracaibo)
Puma Solutions Group · Maracaibo
Job description
About the role
Puma Solutions Group is seeking a bilingual Customer Service Specialist to join its on‑site team in Maracaibo. You will deliver high‑quality support to clients, ensuring every interaction is professional, empathetic, and solution‑focused.
Key responsibilities
- Provide seamless, high‑quality support to clients via phone, chat, or email.
- Listen actively, diagnose issues, and resolve problems efficiently.
- Maintain an empathetic and professional tone across all communications.
- Navigate multiple platforms and tools to assist customers.
Required profile
- Fluent verbal and written English and Spanish (advanced level).
- Previous experience in customer service, call centers, or bilingual support roles.
- Strong work ethic, punctuality, and desire for long‑term growth.
- Basic computer literacy and ability to work with several platforms.
Required skills
What we offer
- Monthly fee of $400 USD, paid bi‑weekly (cash or Binance).
- Professional on‑site workspace with all necessary equipment.
- Standard schedule: Monday‑Friday, 9:00 AM – 6:00 PM (including a 1‑hour break).
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Puma Solutions Group
Maracaibo
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