Housekeeping Manager

About the role

The Housekeeping Manager is responsible for delivering an exceptional guest experience through immaculate cleanliness and visual standards aboard a cruise ship. This role combines operational oversight, team leadership, and strict adherence to safety and brand guidelines.

Key responsibilities

• Own the overall cleanliness and visual impression of guest areas, ensuring premium service standards.
• Maintain and monitor housekeeping performance, safety, and quality metrics.
• Lead, coach, and develop supervisors and crew members, fostering a positive work environment.
• Ensure compliance with company safety, quality, environmental, and brand standards.
• Collaborate with other departments to coordinate guest services and resolve issues promptly.

Required profile

• 2‑3 years progressive housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship.
• Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
• Strong knowledge of cleaning techniques, chemical handling, and safety procedures.
• Understanding of talent assessment, quality service standards, and guest satisfaction metrics.
• Familiarity with human‑resources policies and practices.

Required skills

• Proficiency with Microsoft Excel and Word.
• Experience using industry software such as SQM, OCIMS, Fidelio, LGA, Medallia, and Kronos.