Bilingual Customer Service Specialist (Spanish/English) – Remote

About the role

Join our TalentPop team as a Bilingual Customer Service Specialist, providing voice and chat support in both Spanish and English. This fully remote position lets you assist a diverse customer base while leveraging your language skills.

Key responsibilities

• Handle inbound calls, live chat, and email inquiries, delivering exceptional support.
• Troubleshoot issues efficiently and provide quick resolutions.
• Personalize interactions to understand customer needs and build strong relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Offer feedback to refine service processes and quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both Spanish and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Previous bilingual support experience is a plus.
• Familiarity with e‑commerce and CRM systems is advantageous.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify or similar e‑commerce platforms.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.