Bilingual Customer Service Specialist (Spanish/English)

About the role

Join our TalentPop team as a Bilingual Customer Service Specialist, providing voice and chat support in both Spanish and English. You will be the friendly voice that helps our diverse customers solve issues quickly while delivering a positive experience.

Key responsibilities

• Assist customers via inbound calls, live chat, and email.
• Troubleshoot and resolve issues efficiently.
• Personalize interactions to understand and meet customer needs.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both Spanish and English, with strong written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Knowledge of CRM systems.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.