Bilingual Assistant (English/Spanish) – Customer Support

About the role

Access‑Salud, a business process outsourcing company specialized in virtual assistance for the health sector, is looking for a bilingual assistant to support English‑speaking patients and health personnel. The role involves handling calls, managing information, and ensuring smooth communication between clients and medical practices.

Key responsibilities

• Receive and make calls to English‑speaking individuals.
• Interact with various platforms and databases.
• Manage requirements of patients and health personnel.
• Perform other assignments related to the position as needed.

Required profile

• Advanced level of English.
• Residency in Caracas (essential).
• Service orientation and attention to detail.
• Punctuality and compliance with company rules.
• Availability for a full‑time, daytime, face‑to‑face schedule from Monday to Saturday (rotating shifts).

Required skills

• Fluency in English.
• Ability to navigate technological platforms quickly.
• Capability to work in a fast‑paced environment.
• Excellent communication, empathy, and service to people of different ages and socioeconomic backgrounds.

What we offer

• Attractive income relative to the labor market.
• 100% paid training from day one.
• Specialized training for the position (no prior experience required).
• Fantastic work environment.