Site Services Manager – US Embassy Caracas

About the role

The Site Services Manager will oversee all site services at the US Embassy in Caracas, ensuring safe, efficient, and high‑quality support for the DiPSS Venezuela BLS contract. This role reports to senior leadership and coordinates a diverse team delivering facilities, IT, and residential services.

Key responsibilities

• Maintain a safe workplace and ensure compliance with Environmental, Safety, and Quality Assurance requirements.
• Provide documentation to relevant divisions to meet legal and contractual standards.
• Supervise daily site services including IT, satellite TV, motor pool, escorts, custodial, pest control, landscaping, building maintenance, water and sewer, plumbing, electrical, mechanical, fuel systems, recreational facilities, pool maintenance, and residential operations.
• Prepare daily, weekly, monthly, and quarterly reports and conduct employee performance reviews.
• Schedule personnel, manage shifts and rotations, and support short‑notice projects.
• Assign tasks, enforce conduct and performance standards, and audit work to meet SOW and quality standards.
• Plan, organize, prioritize and execute multiple tasks under austere conditions.
• Perform additional duties and projects as assigned.

Required profile

• Minimum 10 years of operations & maintenance experience in commercial, industrial, or military facilities.
• Strong knowledge of strategic planning, resource allocation, human resources, and service delivery.
• Proven ability to manage staff and support overseas task orders.
• Excellent customer service orientation and ability to adapt to fast‑changing priorities.
• Cross‑cultural sensitivity with an international perspective.
• Outstanding organizational, time‑management, and communication skills.

Required skills

• Microsoft Word
• Microsoft Excel