Remote Customer Support Specialist (English & Spanish) – LATAM

About the role

We are seeking a bilingual Customer Support Specialist who can communicate fluently in English and Spanish to assist our LATAM customers. The role is fully remote and offers the chance to work in a fast‑paced, dynamic iGaming environment.

Key responsibilities

• Respond to incoming customer inquiries via live chat.
• Identify customer needs and guide them in using specific product features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure technical and product issues are resolved.
• Collect customer feedback and share insights with Product, Sales and Marketing teams.

Required profile

• Fluent in English and Spanish (Portuguese is a plus).
• Previous experience in customer support.
• Excellent communication and teamwork abilities.
• Strong attention to detail and multitasking skills.
• Flexibility to work various shifts, including evenings, nights and weekends.

Required skills

• PC operation

What we offer

• Remote work from anywhere.
• Competitive salary.
• 28 days of annual leave plus seniority leave.
• Supportive, international team environment.
• Full‑time remote position with real career growth opportunities.