Head of Support Services

About the role

The Head of Support Services (HoSS) provides strategic leadership and oversight of all support functions for DRC’s country programme in Venezuela. Reporting to the Senior Management Team, the HoSS ensures finance, HR, supply chain, administration, IT and risk & compliance operate efficiently, comply with donor requirements and support programme delivery.

Key responsibilities

• Lead and manage support managers, overseeing people planning, performance, well‑being and development.
• Develop and improve operational approaches, compliance systems and support the Country Director in delivering sustainable interventions.
• Ensure DRC programmes operate in line with support function guidelines and donor requirements.
• Provide strategic leadership to operational support units, including treasury, cash and liquidity management in a multi‑currency environment.
• Maintain legal registration, tax, labour and migration compliance, and advise on regulatory changes.
• Develop and update the country risk register, implement mitigation measures and lead business continuity planning.
• Oversee procurement, transport and logistics to ensure rapid emergency response capability.
• Lead internal, donor and statutory audits, ensuring timely closure of recommendations.
• Prevent, detect and respond to fraud and irregularities, promoting safe reporting channels.