Head of Support Services – Humanitarian NGO

About the role

The Danish Refugee Council is seeking a senior leader to head all support functions for its Venezuela programme, based in Caracas. The Head of Support Services will provide strategic direction for finance, human resources, procurement, administration, IT and risk & compliance, ensuring efficient and compliant operations across multiple field offices.

Key responsibilities

• Lead and develop the support managers, overseeing finance, HR, supply chain, IT and risk functions.
• Ensure compliance with donor requirements, national regulations and DRC policies across all locations.
• Manage treasury, cash and liquidity in a multi‑currency environment, including forecasting and safe custody of funds.
• Maintain the country risk register and lead business continuity and contingency planning.
• Oversee audits, fraud prevention and corrective actions, and support rapid emergency response logistics.

Required profile

• Proven experience managing multi‑disciplinary support services in a large, complex humanitarian operation.
• Strong knowledge of donor compliance, fiscal and labour regulations in Venezuela.
• Ability to make strategic decisions under pressure and to lead cross‑functional teams.
• Excellent communication and stakeholder management with donors and national authorities.