Bilingual Sales Assistant

About the role

We are looking for a professional, results‑driven Bilingual Sales Assistant to join our healthcare team in Chacao, Caracas. The role combines compassionate patient support with strategic sales assistance, ensuring every client feels informed, confident, and cared for throughout their aesthetic journey.

Key responsibilities

• Serve as the primary point of contact for prospective and current patients.
• Guide patients through consultation, scheduling, pre‑op, and post‑op processes.
• Provide clear, empathetic communication about procedures, recovery, and expectations.
• Ensure patient comfort and satisfaction at every touchpoint.
• Assist in the consultation process by presenting treatment options and pricing.
• Follow up with leads and inquiries via phone, email, and messaging platforms.
• Support the clinic’s sales goals by encouraging bookings.
• Coordinate appointments, consultations, and follow‑ups.
• Collaborate with medical staff to ensure patient care.
• Update CRM and scheduling systems with patient data and notes.
• Help prepare promotional materials and assist with clinic events or campaigns.
• Make a minimum of 60 calls per day.

Required profile

• Prior experience in healthcare or customer service (preferred).
• Advanced English proficiency (C1 level or higher).
• Full‑time availability in the office located in Chacao, Caracas.
• Availability to work Monday‑Friday, 09:00 a.m. – 5:30 p.m VZLA time.

Required skills

• CRM systems proficiency.