Bilingual Customer Service Specialist (Spanish/English)

About the role

Join our TalentPop team as a Bilingual Customer Service Specialist, providing voice and chat support in both Spanish and English. You will be the friendly voice and helpful written support that our diverse customers rely on, delivering fast and positive resolutions.

Key responsibilities

• Assist customers via inbound calls, live chat, and email, ensuring high‑quality service.
• Troubleshoot issues efficiently and provide quick, effective solutions.
• Personalize interactions to understand customer needs and build strong relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback and suggestions to refine service processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both Spanish and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.