Bilingual Customer Service Representative Tier 4

About the role

Powerfleet is looking for a proactive, bilingual Customer Service Representative (Tier 4) to serve as the primary point of contact for mid‑market clients. You will ensure a seamless, value‑driven experience throughout the customer lifecycle, driving product adoption and resolving issues.

Key responsibilities

• Serve as the main contact for assigned accounts, handling inquiries via phone, email, and tickets.
• Advocate for customers internally, escalating critical issues and account risks.
• Promote product adoption through personalized education, coaching, and client‑specific training.
• Monitor customer health metrics, mitigate risks, and identify engagement opportunities.
• Close the feedback loop by acting on survey results and sentiment data.
• Manage client transactions, quotes, installations, and maintenance in Salesforce.
• Collaborate with Sales, Product, Support, Finance, and Operations to ensure a cohesive customer journey.
• Perform general administrative duties as assigned by Customer Service leadership.

Required profile

• 2–4 years of experience in a customer‑facing or client relationship role, preferably in SaaS, telematics, logistics, or B2B technology.
• Strong interpersonal and communication skills.
• Bilingual proficiency (English and another language).

Required skills

• Salesforce

What we offer

• Opportunity to work with a global AIoT leader.
• Collaborative, people‑centric environment.
• Professional development and growth prospects.