Onboarding Specialist

About the role

NeoWork is looking for a remote Onboarding Specialist to guide partners through the listing process, ensure high‑quality listings, and provide post‑sale support. You will act as the main point of contact, helping partners complete and maintain their listings while leveraging AI tools to streamline the experience.

Key responsibilities

• Guide partners through onboarding, ensuring accurate and efficient listing creation.
• Perform quality assurance checks on listings to meet platform standards.
• Assist partners with updates, corrections, and other platform‑related requests.
• Provide after‑sales support via email, chat, and other communication channels.
• Follow up with partners to close any outstanding onboarding or listing tasks.
• Maintain detailed records of partner interactions and listing status.
• Identify gaps in listings and proactively resolve them with partners.
• Build and configure AI chatbots to enhance onboarding and support processes.
• Collaborate with internal teams to address partner and listing issues.

Required profile

• Experience in customer support, onboarding, account management, or administrative operations.
• Strong attention to detail when reviewing listing information.
• Excellent written and verbal communication skills.
• Ability to manage multiple partner requests while staying organized.
• Professionalism, confidentiality, and a self‑motivated, results‑driven attitude.

Required skills

• Office 360
• Google Apps
• CRM software
• AI chatbot platforms

What we offer

• 100% remote work with flexible US business‑hour alignment.
• Mental health days and a focus on employee well‑being.
• Performance‑based incentives in addition to base salary.
• Annual review and clear pathways for professional growth.