Linux Support Engineer (Remote)
RapidSeedbox · Venezuela
Description du poste
About the role
RapidSeedbox is looking for a Linux Support Engineer to join its fully remote team. You will deliver world‑class technical support to customers and help maintain the company’s Linux‑based infrastructure.
Key responsibilities
- Provide high‑quality support for technical and non‑technical customer issues, aiming for 95%+ positive ratings.
- Resolve tickets and monitoring alerts independently, with minimal escalation.
- Write and maintain knowledge‑base articles to improve support efficiency.
- Perform quality‑assurance testing across the organization.
- Guide new users through onboarding, especially during the critical first 90 days.
- Submit regular performance reports and own key performance indicators.
Required profile
- Minimum 2 years of experience in Linux system administration and customer support.
- Strong understanding of networking fundamentals and basic troubleshooting.
- Ability to work independently in a remote environment.
Required skills
- Linux distributions: Ubuntu, RedHat, CentOS.
- Virtualization technologies: OpenVZ, KVM, SolusVM.
- Monitoring tools: Zabbix, Nagios, Grafana, Prometheus.
- Bash scripting for automation.
- Basic networking knowledge.
What we offer
- 100% remote work with flexible schedule.
- Opportunity to contribute to a fast‑growing SaaS company focused on digital freedom.
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RapidSeedbox
Venezuela
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