Customer Success Manager – Lead Account Team

About the role

We are seeking a strategic, high‑energy Customer Success Manager to lead our client success function. You will be responsible for driving exceptional service for a portfolio of 140 businesses while guiding a team of four account managers.

Key responsibilities

• Lead, mentor, and manage a team of four account managers to ensure peak performance.
• Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention rates.
• Monitor and optimize Service Level Agreement (SLA) response times.
• Analyze client feedback and surveys to implement service improvements and strategic shifts.
• Identify and execute growth and expansion opportunities within the existing book of business.
• Act as the primary escalation point for client needs and team challenges.

Required profile

• Minimum 2 years of professional experience in account management.
• Proven leadership experience or demonstrated ability to develop and manage a team.
• Ability to work EST‑aligned hours with flexibility for core team overlap.
• Strong communication and problem‑solving skills.

Required skills

What we offer

• Full‑time, permanent position within a fast‑growing health and longevity company.
• Opportunity to shape client experience at scale.
• Collaborative, forward‑thinking environment focused on evidence‑based wellness.