Collections Call Representative (Remote)

About the role

We are looking for a Collections Call Representative to manage and resolve outstanding accounts for residential and commercial clients. The role is fully remote and focuses on professional, results‑driven communication with customers.

Key responsibilities

• Conduct effective collection calls to clients and negotiate payment arrangements.
• Prepare and deliver reports based on supplied data and documentation.
• Provide timely updates on collection status and workload.
• Manage day‑to‑day workflow, prioritising collection activities.
• Ensure compliance with all relevant collection policies and regulations.

Required profile

• Professional attitude with strong ethical standards.
• Excellent written and verbal communication skills.
• Team‑oriented with the ability to convey information across departments.
• Highly organised, detail‑oriented and capable of self‑prioritising tasks.
• Willingness to follow specific instructions and compliance requirements.

Required skills

• Advanced English proficiency.
• Excel and Google Sheets.
• CRM platforms.
• Specialised collections software.
• Google Drive, Gmail, Docs, Sheets.
• Microsoft Word and Excel.
• Discord.
• Hubstaff (web and desktop apps).
• WhatsApp.
• Zoom.
• PDF editor.

What we offer

• Competitive pay in US dollars.
• Paid extra hours.
• Flexible time‑off.
• Constant team interaction.
• 100% remote work.
• Opportunities for growth.