Spanish Bilingual Customer Service Specialist

About the role

Join our TalentPop team as a Spanish/English Bilingual Customer Service Specialist. You will provide voice and chat support to a diverse customer base, ensuring high‑quality service in both languages.

Key responsibilities

• Provide inbound support via phone, chat and email in Spanish and English.
• Troubleshoot customer issues and deliver quick resolutions.
• Personalize interactions to understand needs and build relationships.
• Collaborate with team members to improve the overall experience.
• Offer feedback to refine processes and service quality.

Required profile

• At least one year of remote or online customer service experience.
• Fluent written and spoken Spanish and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Competitive salary with annual increases.
• Paid time off and monthly health stipend.
• Performance bonuses.
• Permanent remote work setup.