Customer Support Executive

About the role

The Customer Support Executive will be the first point of contact for clients and crew members, delivering professional assistance via phone, chat, and email. You will help resolve inquiries, complaints, and service requests while ensuring a high level of satisfaction for our oil‑field and energy customers.

Key responsibilities

• Answer incoming calls and respond to customer inquiries courteously.
• Resolve issues and complaints efficiently, meeting defined resolution times.
• Provide accurate information on services, processes, and promotions.
• Document all interactions in the company database.
• Follow up on pending cases to ensure complete closure.
• Handle chat and ticket‑based email support for crew queries.
• Collaborate with internal teams to address complex problems.
• Meet performance metrics such as call handling time, resolution time, and satisfaction scores.
• Participate in team meetings and training sessions.

Required profile

• Proven experience in a call‑center or customer‑service environment.
• Strong verbal and written communication skills.
• Ability to work in a fast‑paced setting and manage multiple tasks.
• Positive attitude with a strong desire to help customers.
• Flexibility to work various shifts, including evenings and weekends.

Required skills

• Proficiency in Microsoft Excel.
• Experience using call‑center software.
• Familiarity with CRM systems.

What we offer

• Opportunity to work with a global leader in oil‑field support services.
• Continuous training and professional development.
• Dynamic team environment with clear performance targets.