Customer Service Representative

About the role

The Customer Service Representative will serve as the first point of contact for patients, insurance providers, and hospitals, delivering compassionate and professional assistance. This remote position operates on Eastern Standard Time and supports Boca Pharmacy Group's commitment to personalized health care.

Key responsibilities

• Answer inbound calls from patients and pharmacy visitors.
• Provide accurate information, address inquiries, and resolve issues.
• Coordinate with insurance companies and hospitals to clarify coverage and resolve queries.
• Handle objection handling and address concerns effectively.
• Process delivery requests, ensuring timely and accurate fulfillment.
• Communicate with store members to confirm medication delivery and patient satisfaction.

Required profile

• Proven experience in a call‑center or similar customer‑service environment.
• Fluency in both English and Spanish.
• Strong verbal communication and active listening abilities.
• Ability to multitask and prioritize in a fast‑paced setting.

Required skills

• Familiarity with CRM systems.

What we offer

• A supportive and inclusive remote work environment.
• Opportunities for professional development and career growth.
• Competitive compensation and benefits package.