Services Professional – Customer Operations

About the role

The Services Professional – Customer Operations supports the Sales & Commercial Centre of Excellence by delivering analytical, administrative and governance expertise across billing and revenue processes. The role ensures high‑quality billing delivery, accurate financial reporting and operational excellence for Baker Hughes.

Key responsibilities

• Execute monthly billing cycles according to established deadlines and customer requirements.
• Ensure accurate and timely revenue recognition and support period‑end closing activities.
• Monitor and resolve unbilled items to capture revenue promptly.
• Maintain and update Job Center (or equivalent tool) with accurate billing, revenue, and project data.
• Coordinate monthly billing close with Lines of Business and perform the closing and revenue recognition process.
• Work closely with customers to improve billing processes and documentation.
• Partner with Finance, Operations, and Customer Service to resolve discrepancies and support business objectives.
• Collaborate with stakeholders to ensure alignment with commercial and financial requirements.
• Prepare billing reports, unbilled forecasts and performance metrics.
• Track and manage the billing schedule to ensure full adherence and timely execution.
• Monitor KPIs related to billing accuracy, unbilled reduction, stranded cash, past‑due items and customer performance.
• Comply with the billing schedule (invoice scanning, reports, meetings, audits) established by the leader.

Required profile

• Bachelor’s degree in Finance, Accounting, Business Administration or a related field.
• 2+ years of experience in billing, revenue management or financial operations.
• Strong analytical skills and attention to detail.
• Proficiency in Excel and ERP/finance systems.

Required skills

• Excel
• ERP (enterprise resource planning) systems