Salesforce Service Cloud & Agentforce Developer

About the role

We are seeking a Salesforce Service Cloud & Agentforce Developer with 6‑8 years of experience to design, develop, and support Service Cloud solutions and AI Agentforce agents for customer service and contact‑center operations.

Key responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact‑center operations.
• Develop and enhance Agentforce/AI agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Build scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Create and maintain REST and SOAP integrations between Salesforce and enterprise applications.
• Design, build, and support various Salesforce Flows (Screen, Record‑Triggered, Scheduled, Autolaunched).
• Configure and maintain platform capabilities such as objects, fields, record types, page layouts, validation rules, approval processes, permission sets, profiles, custom metadata, and settings.
• Perform administration tasks including user management, security, case management, queues, Omni‑Channel, reporting, dashboards, and Service Cloud Voice integration.
• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
• Collaborate with business analysts, architects, QA teams, product owners, and distributed development teams.

Required profile

• 6‑8 years of Salesforce development and implementation experience.
• Strong hands‑on expertise in Salesforce Service Cloud, Agentforce, Apex development, Salesforce Flows, integrations, and administration.
• Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
• Familiarity with Service Cloud Voice, Omni‑Channel, and Salesforce Data Cloud/Customer 360.
• Knowledge of DevOps practices, CI/CD pipelines, and integration platforms such as MuleSoft or Spring Boot.
• Salesforce Platform Developer I certification preferred.

Required skills

• Salesforce Service Cloud
• Agentforce
• Apex
• Lightning Web Components
• Salesforce Flows
• REST and SOAP APIs
• Named Credentials, External Credentials, Platform Events
• SQL, SOQL
• MuleSoft or Spring Boot
• Service Cloud Voice, Omni‑Channel
• CI/CD and DevOps tools
• Salesforce Administration