Field Service Engineer – Medium Voltage

About the role

Rockwell Automation seeks a Field Service Engineer to provide on‑site installation, commissioning, maintenance and technical support for medium‑voltage automation systems. The role involves extensive travel across the Andean region, working directly with customers to ensure system performance and reliability.

Key responsibilities

• Configure, commission, diagnose and troubleshoot Rockwell Automation hardware and software, including Logix, FactoryTalk, PlantPAx and Ethernet/IP networks.
• Provide both planned and emergency technical support, resolve product issues, and approve operational quality of equipment.
• Instruct customers on system operation and maintenance, and act as the liaison for administrative and technical matters.
• Prepare technical service reports and complete weekly expense and time reporting.

Required profile

• Bachelor’s degree in Electronics, Electrical, Mechatronics, Systems Engineering or related field.
• Strong English communication skills, both spoken and written.
• Willingness to travel up to 70% of the time, including domestic and international trips.
• Typically 5 + years of experience in industrial automation and customer service.

Required skills

• Knowledge of Rockwell Automation product families: Logix, FactoryTalk, MES, PlantPAx, Ethernet/IP, ControlNet, DeviceNet, Modbus, Servo/Motion Control, Low‑Voltage and Medium‑Voltage drives.
• Programming experience with Rockwell Automation products.
• Understanding of change‑management principles and ability to manage multiple priorities.

What we offer

• Comprehensive mindfulness programs with a premium Calm membership.
• Volunteer paid time off after six months of employment and a company matching donation program.
• Employee Assistance Program and personalized wellbeing programs via OnTrack.
• On‑demand digital course library for professional development and other local benefits.