Cardiology Patient Navigator – Remote

About the role

The Cardiology Patient Navigator supports a busy U.S.-based cardiology team by managing patient communication, scheduling, and care coordination. Working remotely during U.S. Central business hours, you will help patients navigate complex cardiology pathways, including heart‑failure management, while ensuring accurate clinical documentation.

Key responsibilities

• Manage patient scheduling, reminders, and follow‑up workflows in EMR/EHR systems.
• Conduct telephonic or remote outreach to reinforce care instructions and coordinate next steps.
• Track testing schedules, appointments, and remote patient monitoring workflows for a caseload of 150+ patients.
• Coordinate with clinicians to ensure continuity of care and escalate clinical concerns when needed.
• Maintain HIPAA‑compliant documentation and support billing and insurance coordination.

Required profile

• Clinical background (CNA, MA, RN, or equivalent) with 3+ years in healthcare, telehealth, or medical office settings.
• Experience in care coordination or management, preferably in remote/telephonic environments.
• Strong patient‑first attitude, organized under pressure, and comfortable handling high‑volume phone interactions.
• Bilingual proficiency in English and Spanish (B2+ level).

Required skills

• Proficiency with EMR/EHR systems.
• Experience using remote patient monitoring platforms.