Cardiology Patient Navigator (Coordinator)

About the role

The Cardiology Patient Navigator supports a busy U.S.-based cardiology team by managing patient communication, scheduling, care coordination, and clinical documentation. This remote, full‑time position works during U.S. Central Standard Time business hours.

Key responsibilities

• Manage patient scheduling, reminders, and follow‑up workflows in EMR/EHR systems.
• Conduct telephonic or remote outreach to reinforce care instructions and coordinate next steps.
• Support patients navigating cardiology pathways, including CHF management protocols.
• Track testing schedules, appointments, and remote patient monitoring workflows for a caseload of 150+ patients.
• Escalate clinical concerns to providers within scope (no diagnosing or prescribing).
• Maintain accurate clinical documentation and ensure HIPAA‑compliant records.
• Assist with billing documentation and insurance coordination as needed.

Required profile

• Clinical healthcare background (CNA, MA, RN, or equivalent).
• 3+ years of experience in healthcare, telehealth, or medical office settings.
• Strong patient‑first attitude, organized under pressure, and comfortable on the phone.
• Ability to manage a high‑volume, remote workload with warmth and clinical precision.
• Bilingual proficiency (B2+ English and B2+ Spanish required).

Required skills

• Proficiency with EMR/EHR systems.
• Experience using remote patient monitoring platforms.
• Knowledge of HIPAA compliance standards.