Bilingual Virtual Rental Agent

About the role

Rent a car 4less is looking for a bilingual Virtual Rental Agent to join its operations team. The company combines real human interaction, AI tools and smart self-service devices to improve front-desk and fleet management for international clients in the car rental and hospitality sectors. The role manages live, remote customer interactions, processes rental contracts and drives counter sales on digital platforms.

Key responsibilities

• Deliver excellent customer service through video calls and virtual assistance.
• Validate customer documentation and process rental agreements.
• Upsell extra services accurately.
• Resolve real-time operational inquiries and ensure error-free transactions.

Required profile

• Advanced to fluent English (C1/C2 verbal and written).
• Minimum university education and 1 year of experience.
• Age between 21 and 50 years.
• Proven experience in customer support, BPO or the car rental industry.
• Strong negotiation skills and a results-oriented mindset.

Required skills

• Handling multi-screen digital interfaces, live video interactions and management databases at once.
• Negotiation, problem solving, working under pressure and teamwork.
• Google Drive.