Bilingual Mental Health Intake & Care Coordinator

About the role

This is a phone‑focused, administrative position for a calm, compassionate, and organized professional who can communicate fluently in both English and Spanish. You will support new and existing mental‑health patients by handling intake, scheduling, insurance verification, and various office workflows while working remotely for a U.S. mental‑health practice.

Key responsibilities

• Answer inbound calls professionally and compassionately, contact new patient leads, and move qualified inquiries toward scheduled appointments.
• Gather and document patient, insurance, referral, and intake information; schedule and reschedule appointments using PracticeQ and Google Calendar.
• Screen patients for TMS and Spravato services, coordinate Psycle‑referred patients, submit and track MRI requests, and follow up on pending requirements.
• Verify insurance coverage, eligibility, copays, deductibles, and estimated patient responsibility; assist with SCA, LOA, and prior‑authorization requests.
• Support billing activities such as EOB checks, weekly claims reviews, and limited QuickBooks tasks.
• Provide administrative assistance to the nurse practitioner and office manager, maintaining accurate records across PracticeQ, Excel, Google Calendar, and other platforms.

Required profile

• Fluent in both English and Spanish.
• Previous experience in patient intake, scheduling, front‑desk support, care coordination, or healthcare administration.
• Experience handling inbound and outbound healthcare calls.
• Knowledge of insurance verification, eligibility, copays, deductibles, and patient responsibility.
• Ability to follow established scripts, procedures, and workflows.
• Strong communication, organization, and documentation skills.
• Calm and professional demeanor when supporting patients in sensitive or emotional situations.
• Reliability and focus during phone‑heavy shifts.

Required skills

• PracticeQ
• Google Calendar
• QuickBooks
• Excel

What we offer

• $8 per hour with a performance‑based increase after the sixth month.
• Full‑time remote position (40 hours per week).
• Opportunity to work in a supportive environment dedicated to mental‑health care.