Bilingual Customer Service Specialist (Spanish/English)

About the role

Join our TalentPop team as a Bilingual Customer Service Specialist, providing voice and chat support in both Spanish and English. You will be the friendly voice that helps our diverse customers resolve issues quickly and leave with a positive experience.

Key responsibilities

• Handle inbound calls, live chat, and email inquiries from customers.
• Troubleshoot problems and deliver fast, effective solutions.
• Personalize interactions to understand and meet each customer’s needs.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both Spanish and English, with strong written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM systems.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.