Agent for Towing and Roadside Assistance

About the role

As an Agent for Towing and Roadside Assistance, you will be the first point of contact for customers who need immediate roadside support. You will coordinate services quickly and efficiently, ensuring a smooth experience for the caller.

Key responsibilities

• Answer inbound calls and chats from customers requesting towing or roadside help.
• Gather necessary information and dispatch appropriate assistance.
• Use VoIP and web‑based tools to track requests and update status.
• Maintain clear communication with drivers, customers, and internal teams.
• Document interactions and follow up to confirm service completion.

Required profile

• Proven experience in customer service, preferably in a BPO environment.
• Background in towing or roadside assistance is a plus.
• Excellent verbal and written English communication skills.
• Ability to multitask and stay calm under pressure.
• Reliable high‑speed internet and a quiet home workspace.
• Willingness to work flexible schedules, including weekends and holidays.

Required skills

• Proficiency with computers and standard office software.
• Experience using VoIP systems.
• Comfort with web‑based tools and platforms.

What we offer

• 100% remote work from the comfort of your home.
• Non‑toxic, supportive work environment.
• Opportunities for growth and career development.