After‑Sales Customer Service Specialist

About the role

We are looking for a proactive After‑Sales Customer Service Specialist to manage the post‑purchase experience, ensuring customer satisfaction and fostering loyalty. The role supports sales follow‑up, optimises processes and contributes to company growth.

Key responsibilities

• Follow up on sales to verify customer satisfaction with their purchase.
• Plan and organise activities that guarantee efficient post‑sales support.
• Use tools and technologies to streamline and optimise customer‑service processes.
• Communicate clearly with customers, handling inquiries, objections and emotional aspects with empathy.
• Identify and propose process improvements while managing tasks independently.
• Work in a results‑oriented environment, demonstrating passion for sales and service.

Required profile

• Bilingual proficiency in Spanish and English.
• Prior experience in customer service, preferably post‑sales.
• Excellent communication, active listening and conflict‑resolution skills.
• Proactive attitude and ability to thrive in a dynamic environment.

Required skills

• CRM software
• Communication platforms

What we offer

• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Continuous training in customer service and sales.
• Payment in US dollars, Monday‑Saturday schedule.