Virtual Assistant - Client Support & Operations

About the role

We are looking for a remote Virtual Assistant to support client communication, executive tasks, marketing activities and basic technical support for our managed IT services clients. The role is full‑time and requires overlap with US Pacific Time working hours.

Key responsibilities

• Manage executive calendars, schedule meetings, organize email inboxes and follow‑up tasks.
• Research prospective clients, business leads and industry information; assist with lead outreach.
• Communicate professionally with current and prospective clients via phone and email, maintain CRM records and support client account follow‑ups.
• Answer incoming support calls, create and document support tickets, and perform Level 1 troubleshooting following established procedures.
• Schedule technical team members for advanced support and maintain clear internal and client documentation.
• Write and edit blog posts, assist with social media content, and support email outreach and other marketing activities.
• Document business processes, workflows and internal procedures, and perform additional administrative duties as needed.

Required profile

• Previous experience as a Virtual Assistant, Administrative Assistant or Customer Support Representative.
• Strong written and spoken English, excellent organizational and time‑management skills.
• Reliable internet connection and a professional home workspace suitable for client calls.
• Based in Venezuela and able to work full‑time with consistent overlap with US Pacific Time.
• Ability to work independently, follow documented procedures and accurately record information.

Required skills

• Google Workspace
• Microsoft Office
• CRM and help‑desk/ticketing systems
• Slack and WhatsApp communication tools
• Basic Level 1 IT troubleshooting

What we offer

• $10.00 per hour (depending on experience).
• Fully remote, full‑time position with training on internal systems and basic IT support procedures.
• Exposure to client support, business operations, marketing and technology.
• Opportunities to develop additional skills as the company grows.
• A collaborative remote team environment.