Short-Term Rental Virtual Assistant (Smoky Mountains)

About the role

We are looking for an experienced Virtual Assistant to manage short‑term rental properties in the Smoky Mountains, specifically in Gatlinburg, Pigeon Forge, and Sevierville, Tennessee. The role is fully remote, requires proactive organization, and operates during U.S. Eastern Time business hours.

Key responsibilities

• Manage daily operations of short‑term rental properties.
• Respond promptly to guest inquiries, resolve issues, and handle check‑ins/check‑outs.
• Coordinate cleaners, maintenance vendors, and inspectors.
• Monitor reservations, calendars, and dynamic pricing.
• Process maintenance tickets and ensure completion.
• Keep listings accurate and optimized across Airbnb, VRBO, Booking.com, and other platforms.
• Assist with owner communications and operational reporting.

Required profile

• Significant experience managing STR properties in Gatlinburg, Pigeon Forge, or Sevierville, TN.
• Strong understanding of the Smoky Mountains vacation‑rental market.
• Excellent written and verbal English communication.
• Highly organized with strong problem‑solving abilities.
• Reliable internet connection and dedicated home office.

Required skills

• Airbnb
• VRBO
• Booking.com
• Hostaway
• Guesty
• Hospitable
• OwnerRez
• PriceLabs