Remote Operator

About the role

We are looking for a reliable and professional Remote Operator based in Venezuela to provide high‑quality support to patients and assist with day‑to‑day office coordination for a U.S.‑based practice. The role requires speaking English on the phone, attention to detail, and the ability to work independently during New York business hours.

Key responsibilities

• Answer incoming patient calls courteously and professionally.
• Assist patients with scheduling, rescheduling, or canceling appointments.
• Provide general information about services and place outgoing reminder calls.
• Contact insurance companies to verify coverage and benefits for medical equipment.
• Record and update patient information accurately in internal systems.
• Follow communication scripts and guidelines to ensure consistency and quality.

Required profile

• Strong verbal communication skills in English.
• Reliable internet connection and a quiet, distraction‑free work environment.
• Ability to multitask and handle patient interactions with empathy and professionalism.
• Basic computer skills such as email, scheduling systems, and data entry.