People Operations & Performance Associate (Remote, LATAM)

About the role

As a People Operations & Performance Associate you will be responsible for monitoring the performance, productivity and attendance of Virtual Assistants (VAs) serving Latin American clients. You will work closely with HR, Account Management and Finance to ensure high service quality, engagement and retention.

Key responsibilities

• Track VA attendance, working hours, productivity and performance using time‑tracking tools and internal reports.
• Identify performance risks, analyse root causes and implement timely improvement plans.
• Conduct regular check‑ins and coaching sessions, and maintain improvement plans as needed.
• Maintain accurate performance records, dashboards and monthly reports on productivity, service quality and engagement.
• Validate undertime and overtime data for accurate, timely submission to Finance.
• Partner with Account Management to align VA performance with client expectations and address concerns.
• Collaborate with HR, Finance, Growth, Recruitment and Learning & Development on operational needs and trends.
• Support VA engagement, recognition, development and retention initiatives.
• Contribute to broader HR programs, new‑hire training and administrative projects.

Required profile

• Fluent in English (C1/C2) and Spanish.
• 2‑3 years of experience in people management, account management, HR workforce or productivity coordination.
• Experience tracking KPIs, productivity, attendance, deliverables or service quality.
• Bachelor's or Associate's degree preferred.
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection.

Required skills

• Proficiency with Google Workspace.
• Proficiency with Microsoft Office.
• Familiarity with Asana, Notion or Trello (or similar project‑management tools).
• Experience with time‑tracking tools.

What we offer

• Monthly compensation equivalent to USD 950‑1,100, based on experience.
• Paid time off and performance bonuses.
• Monthly medical‑insurance stipend after eligibility.
• Birthday and work‑anniversary bonuses.
• Gym and wellness allowance plus unlimited online fitness classes.
• Company events and holiday celebrations.