Operations & Administrative Coordinator

About the role

NeoWork is seeking a remote Operations & Administrative Coordinator to support a professional services firm during high‑intensity periods such as tax and extension seasons. The role is contract‑based and focuses on end‑to‑end billing, invoicing, workflow coordination, and team communication.

Key responsibilities

• Manage billing and invoicing processes, ensuring accuracy, timeliness, and proper reconciliation.
• Support high‑volume administrative workflows during peak operational periods.
• Coordinate multi‑step workflow processes and guarantee timely task completion across initiatives.
• Maintain, update, and distribute communication templates for the team.
• Handle client communications and schedule coordination.
• Administer cloud‑based tools and operate within a client‑provided remote desktop environment.
• Identify process improvements and flag critical blockers while making routine operational decisions independently.

Required profile

• Proven experience in administrative or operations support within a professional services setting.
• Demonstrated expertise in managing billing and invoicing end‑to‑end.
• Ability to handle high‑volume workflows and prioritize competing deadlines during peak periods.
• Experience with multi‑step workflow coordination and attention to detail.
• Comfortable working with structured, cloud‑based systems and virtual desktop environments.

Required skills

What we offer

• Health insurance for contractors.
• Holiday extra pay and mental health days.
• Performance‑based incentives and an annual review process.
• Opportunities for professional growth and advancement.