Operational Governance Auditor (Remote)

About the role

The Operational Governance Auditor will evaluate post‑sales client interactions to ensure quality, consistency, and early risk detection. Working remotely, you will audit calls, meetings, and CRM updates, turning findings into actionable insights for account managers and delivery teams.

Key responsibilities

• Audit client‑facing interactions such as calls, meetings, follow‑ups, and documentation against Governance standards.
• Identify and document risks, missed opportunities, and process deviations that could affect client satisfaction, delivery stability, or revenue.
• Produce clear, objective audit reports highlighting the most relevant insights for stakeholders.
• Track audit outcomes, detect recurring patterns, and support trend analysis and continuous improvement initiatives.
• Collaborate with Governance leadership and operational teams to clarify findings and support corrective actions.

Required profile

• Strong attention to detail and analytical thinking.
• Experience in audit roles and post‑sales operations.
• Advanced proficiency in English.

Required skills

• Proficiency in Excel.
• Proficiency in Google Sheets.

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Hardware and software setup for home office.
• Flexible schedule and paid parental leave, vacations, and national holidays.
• Access to a multicultural, top‑talent environment with mentorship and growth opportunities.