IT Support Level 2 Specialist

About the role

We are seeking an experienced IT Support Level 2 Specialist to join our U.S.-based technology services team, working onsite in Maracaibo. The role focuses on centralized monitoring, patch management, and backend technical support using RMM tools.

Key responsibilities

• Monitor centralized services and NOC systems, identifying and addressing technical issues.
• Perform patch management and routine maintenance across managed environments.
• Provide backend technical support and respond to Level 2 escalations.
• Support monitoring and ticketing workflows and develop proficiency with our RMM toolset.

Required profile

• Experience with IT monitoring, patch management, and backend technical support.
• Strong work ethic and ability to succeed in a structured, collaborative environment.
• Excellent written and verbal English communication skills.
• Willingness to learn established systems and expand responsibilities over time.

Required skills

• Proficiency with RMM tools.
• Experience with Kaseya, Autotask, and Datto (strong plus).

What we offer

• Stable, long‑term collaboration with clear responsibilities.
• Opportunity to learn project management processes and modern technical workflows.
• Work with international teams and exposure to modern tools.
• Supportive, collaborative culture and career growth potential.