Head of Support Services

About the role

The Danish Refugee Council (DRC) is seeking a Head of Support Services to lead its country‑wide support functions from its headquarters in Caracas, Venezuela. Reporting to the Country Director, the incumbent will provide strategic leadership for finance, human resources, supply chain, administration, information technology and risk & compliance, ensuring that all operations are efficient, compliant and aligned with DRC policies and donor requirements.

Key responsibilities

• Lead and manage the heads of finance, HR, procurement, logistics, IT and risk, including performance planning, well‑being and professional development.
• Oversee the delivery and reporting of support services across the country office and four field offices.
• Develop and continuously improve operational approaches, compliance frameworks and systems to support programme delivery.
• Ensure donor compliance, financial stewardship and risk mitigation in both emergency and long‑term programmes.
• Coordinate with national authorities on regulatory, fiscal, labour, customs and administrative matters.
• Provide strategic input to the Country Director for the development and implementation of the country strategy.

Required profile

• Extensive senior‑level experience managing multi‑disciplinary support functions in complex, multi‑location environments.
• Strong knowledge of donor regulations, financial management, HR policies and procurement standards.
• Proven ability to lead high‑performing teams and drive continuous improvement.
• Excellent analytical, strategic planning and decision‑making skills.
• Experience in the humanitarian or development sector is highly desirable.

Required skills