Customer Service & Admin Assistant

About the role

We are looking for a proactive Customer Service & Admin Assistant to deliver high‑quality support to our customers while handling a range of administrative tasks. The role combines front‑line communication with behind‑the‑scenes coordination, ensuring smooth daily operations and a positive experience for clients and internal teams.

Key responsibilities

• Respond to customer inquiries via email, phone, chat and other channels, providing accurate information and timely solutions.
• Maintain detailed records of interactions, requests and resolutions in the CRM system.
• Manage calendars, schedule appointments and coordinate meetings for internal teams.
• Organise digital files, perform data entry and keep databases up‑to‑date.
• Prepare reports, spreadsheets, documents and presentations as needed.
• Assist with invoices, expenses, orders and other administrative processes.
• Identify recurring issues and communicate them to relevant teams.

Required profile

• Previous experience in customer service, administrative support or virtual assistance.
• Strong communication, problem‑solving and multitasking abilities.
• Professional, reliable, empathetic and proactive attitude.
• Reliable internet connection and a suitable remote‑work setup.

Required skills

• Excellent verbal and written English communication.
• Proficiency with Google Workspace or Microsoft Office.
• Comfortable using CRM systems, spreadsheets, calendars, email and chat tools.