Bilingual Customer Service Specialist – Spanish/English (Remote)

About the role

We are looking for a friendly, bilingual Customer Service Specialist who will handle voice and chat interactions in both Spanish and English. Working remotely, you will support a diverse set of e‑commerce customers, ensuring quick and effective resolutions.

Key responsibilities

• Provide inbound support via phone, live chat, and email.
• Troubleshoot and resolve customer issues promptly.
• Personalize each interaction to build strong relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Offer feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online customer‑service experience.
• Fluent in both Spanish and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual increases.
• Paid time off and a monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home arrangement.