Bilingual Customer Service Specialist – Spanish/English

About the role

We are looking for a friendly, bilingual Customer Service Specialist who will provide voice and chat support to our Spanish‑ and English‑speaking customers. The position is fully remote, allowing you to assist a diverse clientele from the comfort of your home.

Key responsibilities

• Handle inbound calls, live‑chat, and email inquiries in both Spanish and English.
• Troubleshoot issues quickly and provide effective resolutions.
• Personalize interactions to understand customer needs and build strong relationships.
• Collaborate with team members to continuously improve the customer experience.
• Provide feedback on processes and suggest improvements to service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in Spanish and English, both written and spoken.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Previous experience in bilingual support is a plus.
• Familiarity with e‑commerce and CRM environments is advantageous.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Competitive salary with annual increases.
• Paid Time Off and a monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home arrangement.