Bilingual Call Center Agent (English & Spanish) – Work From Home

About the role

We are seeking a bilingual Call Center Agent fluent in English and Spanish to provide inbound and outbound customer support for the US and Canadian insurance market. The position is fully remote and involves handling calls, qualifying leads, and performing various administrative tasks.

Key responsibilities

• Process inbound and outbound call traffic to qualify leads and make live transfers.
• Qualify prospects and resolve client queries.
• Prepare customer spreadsheets and maintain online records.
• Answer calls, schedule meetings, and handle objections using persuasive communication.

Required profile

• Excellent command of both English and Spanish.
• Ability to work 9‑hour shifts, 5 days a week (9 AM – 6 PM EST).
• Strong work ethic and ability to thrive in a fast‑paced virtual environment.
• Willingness to learn and grow within the role.

Required skills

• Proficiency with Windows 11 operating system.
• Proficiency with macOS operating system.
• Experience using communication tools (e.g., VoIP, CRM platforms).

What we offer

• Hourly rate of $4.54 (approximately $900 USD per month for 198 hours).
• Performance incentives up to $500 USD per month.
• Overtime compensated separately.