Virtual Assistant – Mental Healthcare

About the role

We are seeking a reliable, organized Virtual Assistant to support the daily administrative and operational activities of a growing mental healthcare practice. The role involves managing patient communications, appointment scheduling, and electronic health records while maintaining strict confidentiality.

Key responsibilities

• Provide day‑to‑day administrative support to healthcare providers and practice staff.
• Manage appointment scheduling, confirmations, cancellations, and rescheduling.
• Respond to patient inquiries via phone, email, or other channels in a professional and compassionate manner.
• Assist with patient intake, registration, and collection of required documentation.
• Maintain and update patient records, electronic health records (EHR), and practice management systems.
• Verify insurance eligibility and support related administrative processes.
• Coordinate administrative workflows to ensure efficient practice operations.

Required profile

• Previous experience as a Virtual Assistant, Medical Administrative Assistant, Medical Receptionist, or Healthcare Administrator.
• Strong administrative, organizational, and time‑management skills.
• Excellent written and verbal English communication.
• Understanding of patient confidentiality and HIPAA privacy requirements.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities.
• Reliable internet connection and suitable remote working environment.

Required skills

• Familiarity with electronic health records (EHR) systems.
• Experience with practice management and medical scheduling software.
• Proficiency with email, calendars, spreadsheets, and patient portals.
• Knowledge of insurance verification and medical billing administration.