Senior Services Project Manager

About the role

As a Senior Services Project Manager you will own the profitability and customer satisfaction of assigned contracts, providing program management for service agreements and time‑and‑material projects. You will act as the primary liaison between customers and internal teams, ensuring successful contract execution and long‑term business growth.

Key responsibilities

• Manage profitability and customer satisfaction of assigned contracts throughout the lifecycle.
• Provide program management support for service agreements and time‑and‑material projects.
• Support sales campaigns, new contract proposals and business opportunities.
• Resolve customer issues promptly while maintaining high satisfaction levels.
• Coordinate with Customer Service, Parts, Field Service, Repair Service and other support functions.
• Collaborate with senior business leaders and communicate project approaches to internal and external stakeholders.

Required profile

• Bachelor’s degree or High School Diploma/GED with at least 4 years of services experience.
• Minimum 3 years of customer contract management experience.
• Experience and knowledge in turbomachinery.
• Strong planning, organizational and execution skills.
• Willingness to travel up to 50% within Venezuela.

Required skills

• Turbomachinery knowledge

What we offer

• Work‑life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Life insurance, disability programs and tailored financial benefits.
• Additional elected or voluntary benefits.