Senior Business Analyst – Remote

About the role

As a Senior Business Analyst at BairesDev, you will act as the bridge between technical teams and enterprise customers, ensuring smooth onboarding and ongoing success. You will combine strong analytical abilities with excellent communication to translate business needs into actionable technical solutions.

Key responsibilities

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer‑facing requirements and triage technical issues.
• Coordinate technical troubleshooting across multiple teams and stakeholders.
• Manage ticket escalation workflows and ensure timely resolution.
• Create process maps and onboarding playbooks for enterprise clients.

Required profile

• 5+ years of experience in business analysis or customer operations.
• Proven background in enterprise onboarding, workflow support, and issue triage.
• Strong stakeholder communication skills and advanced English proficiency.

Required skills

• Experience with Freshdesk, Jira, or Zendesk ticketing systems.
• Familiarity with API documentation and testing tools such as Postman.
• Knowledge of Web2/Web3 platform environments.
• Process‑mapping and playbook creation.
• SaaS platform configuration support.

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Hardware and software setup for home office.
• Flexible schedule and paid parental leave, vacations, and holidays.
• Mentorship, skill development, and career growth within a multicultural, top‑talent environment.