Salesforce Service Cloud & Agentforce Developer

About the role

The company is looking for an experienced Salesforce Service Cloud & Agentforce Developer to design, develop, and support customer service solutions across nearshore locations.

Key responsibilities

• Design, develop, configure, and maintain Salesforce Service Cloud solutions for contact center operations.
• Build and enhance Agentforce AI agents, including topics, instructions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex code, Lightning Web Components, and manage REST/SOAP integrations.
• Create and maintain various Salesforce Flows (Screen, Record‑Triggered, Scheduled, Autolaunched).
• Configure platform components such as objects, fields, validation rules, approval processes, permission sets, and custom metadata.
• Perform administration tasks including user management, security, case management, queues, Omni‑Channel, and reporting.
• Implement Service Cloud Voice and integrate with providers like Vonage and Amazon Connect.

Required profile

• 6‑8 years of hands‑on Salesforce development and implementation experience.
• Strong expertise in Service Cloud, Agentforce, Apex, Flows, and integration techniques.
• Experience collaborating with analysts, architects, QA, product owners, and distributed teams.

Required skills

• Salesforce Service Cloud
• Agentforce (AI agents)
• Apex (classes, triggers, batch, queueable)
• Lightning Web Components (LWC)
• Salesforce Flows
• REST and SOAP APIs, Named Credentials, Platform Events
• SQL and SOQL
• Service Cloud Voice, Omni‑Channel
• Integration platforms (MuleSoft, Spring Boot) – preferred