Remote Office Administrator & Crew Dispatcher (EST)

About the role

EZ Electric, a family‑owned electrical contractor serving New York and New Jersey, is looking for a remote Office Administrator who will also act as a Crew Dispatcher. You will support two field crews, handle day‑to‑day office operations, and ensure smooth communication between the office and technicians during EST business hours.

Key responsibilities

• Coordinate daily logistics for two field crews, including scheduling, dispatch, and real‑time communication.
• Answer inbound calls from customers, vendors, and colleagues; make outbound calls for confirmations, follow‑ups, and collections.
• Maintain technician schedules and appointment calendars.
• Manage accounts receivable, track payments, and follow up on outstanding balances.
• Prepare and process invoices, purchase orders, and estimates using QuickBooks Online.
• Generate basic reports on sales, expenses, and customer satisfaction.
• Prioritize multiple tasks accurately in a fast‑paced, phone‑heavy environment.

Required profile

• Strong spoken and written English for frequent phone interactions with US customers and vendors.
• Prior administrative, dispatch, or office coordination experience preferred.
• Comfortable managing schedules, handling information requests, and producing reports.
• Reliable internet connection and a quiet home workspace.
• Availability to work 9:00 AM–6:00 PM EST daily.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience with QuickBooks Online (a plus, not required).

What we offer

• Performance‑based compensation that increases with tenure and results.
• Fully remote work with standard EST hours.