Project Manager - Salesforce Field Service Implementation

About the role

NeoWork is seeking an experienced Project Manager to lead a Salesforce Field Service implementation for a client. The role focuses on coordinating delivery from planning through go‑live and post‑launch stabilization, ensuring a smooth rollout and strong user adoption.

Key responsibilities

• Own the implementation roadmap, defining milestones, owners, dependencies and deliverables.
• Manage scope, schedule, resources, risks and issues to achieve on‑time, on‑budget delivery.
• Coordinate internal teams, technical resources and external vendors.
• Document functional requirements, write specifications and user stories for scheduling, dispatch, work orders and mobile workflows.
• Lead UAT planning, defect triage and post‑go‑live stabilization activities.
• Develop and execute change‑management and training plans for field technicians and dispatchers.
• Provide clear executive‑level reporting and status updates.
• Apply project coordination rigor to additional internal initiatives as directed.

Required profile

• Minimum 5 years of experience managing technology implementations such as ERP, CRM or field‑service platforms.
• Proven experience with Salesforce Field Service or comparable field‑service management solutions.
• Demonstrated ability to own UAT coordination, defect triage and post‑implementation support.
• Strong stakeholder management skills across technical, operational and executive audiences.

Required skills

• Salesforce Field Service
• CRM
• ERP
• UAT (User Acceptance Testing)