Information and Communication Technology (ICT) Associate

About the role

The International Organization for Migration is seeking an ICT Associate to provide first‑level technical support to staff in Caracas. The role involves troubleshooting hardware, software and network issues and ensuring the security and reliability of IT assets.

Key responsibilities

• Act as the frontline help‑desk, assisting users with computers, printers, scanners, telephones, mobile devices and PBX systems.
• Support corporate applications such as Office365, SAP, Oracle and migration‑specific tools.
• Install, configure and maintain workstations, peripherals and backup solutions.
• Administer patch management, antimalware protection and disk encryption (Bitlocker).
• Monitor and assist with LAN/WAN equipment, including Cisco Meraki, Cisco ASA firewalls, switches, Wi‑Fi access points and Microsoft Intune.
• Ensure all IT components are securely patched and compliant with security policies.

Required profile

• Experience in delivering technical support in a multi‑user environment.
• Ability to communicate clearly with both local and remote users.
• Strong problem‑solving skills and attention to detail.

Required skills

• Office365 suite
• SAP and Oracle applications
• Bitlocker disk encryption
• Cisco Meraki networking
• Cisco ASA firewall administration
• Microsoft Intune device management
• PBX telephone system support
• Antimalware and patch management tools
• Backup and recovery solutions