Field Service Engineer - Medium Voltage

About the role

Rockwell Automation is hiring a Field Service Engineer for its Medium Voltage business in Caracas. The engineer is the technical expert who helps customers install, start up, maintain and troubleshoot industrial automation systems throughout their lifecycle, working on-site and reporting to the Regional Business Manager, Lifecycle Services, Andean Region.

Key responsibilities

• Configure, commission, maintain, diagnose and troubleshoot Rockwell Automation software and hardware products
• Provide technical support to customers during planned or emergency engineering services
• Check out and approve the operational quality of system equipment
• Instruct customers on the operation and maintenance of the system
• Act as company liaison with customers on administrative and technical matters for assigned projects
• Learn Rockwell Automation products and technologies, and prepare technical reports on services performed
• Complete administrative tasks such as weekly expense and time reports
• Take part in the training processes provided by the organization

Required profile

• Bachelor's degree in Electronics, Electrical, Mechatronics, System Engineering or a related field
• Good spoken and written English
• Willingness to travel up to 70% of the time, including domestic and international trips
• Preferred: around 5 years of related experience, prior industrial automation experience and customer service experience

Required skills

• Knowledge of Rockwell Automation product families: Logix, FactoryTalk, MES & Digital, PlantPAx, Ethernet/IP switches, ControlNet, Ethernet, DeviceNet, Modbus or DH+, servo/motion control, low voltage drives and medium voltage
• Other technologies are a plus

What we offer

• Mindfulness programs with a premium membership to Calm
• Paid volunteer time off after 6 months of employment, with company matching of volunteer hours and donations
• Employee Assistance Program
• Personalized wellbeing programs through the OnTrack program
• On-demand digital course library for professional development and other local benefits